Dear Anonymous Knitting Store Owner:
I really, really, really wanted to buy something from your store, but somehow, in the course of a few minutes, I ended up a probably permanent non-customer.
I wanted to take classes in your store, which is filled with pretty yarn, and apparently has classes in a lot of things, just not knitting dog sweaters--which was my interest. Which seemed a little odd to me, because you, dear store owner, were toting around a little dog in your arms, and you informed me that yes, your dog has a sweater. I can understand how you might not feel there was a demand, that's your call. There were about a hundred dogs in the Halloween parade in our town, but..
What I don't understand is this: when I said, well, put me on your mailing list, why did you say, "I don't really DO mailing lists."
Okay.
No e-mail lists either? No easy sign-up sheet in case I might want to take something else. Nope, apparently not. Huh. Then you told me that I should check the store's website for any changes in the class schedule. And then you did not ask for my e-mail.
And then we were done.
You were never rude, store owner, just...disconnected from the idea that I was a customer. You never asked me if I was interested in anything else, you didn't have any books on hand that might lead me to my goal, you didn't recommend anything--even though clearly, you must have learned how to knit your dog a sweater from somewhere. And by turning down my contact information, you basically told me I was on my own, and good luck surfing the web--which would have made sense several years ago, but seems pretty 20th centuryish now.
I try to tell myself that you might have been having a bad day, which we all have, but regardless, you managed to turn me from an eager customer (and someone who wants to write, for publication, about the making of my dog sweater), into someone who will be taking her business elsewhere (and not writing about you).
All you needed to do is take my e-mail, and I would have been back. You wouldn't even have needed to do anything with it. Now, I'll be taking my knitting elsewhere.
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